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- Analyzing
network connections:
- We start with
a lot of questions about computers and network equipment
involved, network topography and type, software and
System versions. We'll want specifics regarding network
operation, any recent changes, and all available info
about the problem at hand. Next, we check for software
updates, hardware compatibility and specs, and research
any issues that might be involved, based on information
gathered. When we've gained a fair understanding of all
these factors, only then can we work on finding the
proper solution.
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- Onsite
network troubleshooting:
- Network
troubleshooting is one of only two reasons we ever make
house calls (the other being major installations, which
almost always include network setup).
-
- Testing a
failed network usually involves testing individual
devices, including one or more computers, either by
analysis or by substitution. As with almost any system
bus, efficiency is often determined by the slowest (most
limited) device on the bus, or network. For example,
early 802.11b devices cannot use the current 802.11n
standard, so all devices have to downshift to accommodate
the older (slower) 802.11b protocol. The only solution
for some of these problems is to upgrade, replace or
abandon the older device.
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- It's also
important to distinguish between actual network
malfunction and the possibility of an application program
failure. Virus infections still affect PCs, and certain
email programs are notorious for being finicky on a
network. We'll try alternatives apps, measure efficiency,
then present possible solutions. If it comes to a choice
between improving the network by switching to a new
application - versus - keeping the familiar app at the
cost of improved efficiency, that choice is all yours. If
it's possible, we'll find a way to suit your
needs.
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- Neatness
counts, too. Cables are checked for continuity, wireless
for signal strength and coverage, connectors are checked,
and splices repaired. Any materials necessary to setup or
repair a network will be obtained as needed, billed in
advance, and supplied at cost; we don't maintain any
inventory here at nCity's (small) shop, and we're not
retail, so if you'd prefer to obtain materials yourself
we certainly don't mind.
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